Privacy policy

At Converse Law Limited, your privacy is important to us. We are committed to keeping your information secure and managing it in accordance with our legal responsibilities under UK data protection laws. We are registered with the Information Commissioner’s Office (ICO), registration number ZA127308.

Please read carefully, this Privacy Policy explains how and why we process your personal information.

What personal information we process

Personal details (date of birth, address, National Insurance Number, telephone, email)
Identity information (passport, driving licence, utility bills, national identity card)
Credit history and records (including those of partners or financial associates)
Family, lifestyle, financial, and social circumstances
Financial details (income, bank accounts)
Employment or self-employment details

Special categories of personal data

We may process sensitive information (e.g., health data) only if you provide it voluntarily or if it is relevant to the legal service you require. We minimise collection and use of such data wherever possible.

How we use your information

We use your information to:

Provide legal services
Manage your relationship with us
Comply with legal obligations (e.g., preventing financial crime and money laundering)
We process your information to fulfil contracts, for legitimate interests, where permitted by law, or to comply with regulations.
Provide and service your relationship with us.
Comply with legal obligations for the prevention of financial crime and money laundering.

Providing a service and internal processing

Examples of processing purposes and legal bases

Assessing your needs and providing suitable services (contractual obligation)
Servicing and administering your matter, including billing (legitimate interest)
Verifying identity (legal obligation)
Updating and improving client records (legal obligation)
Informing you about services (contractual obligation or with your consent)
Training and development (legitimate interest)
Preventing, investigating, and prosecuting crime (legal obligation)
Auditing (legitimate interest)
Complying with law, regulation, or court order (legal obligation)
Transferring information to entities acquiring rights in us (legitimate interest)
Any other purpose with your consent

How long we keep your information

We retain your personal information in line with legal requirements and will destroy or anonymise it when no longer needed.

General personal data: Retained for the same duration as the file retention period (varies by matter type)
Client Due Diligence Material: Retained for the same duration as the file retention period
Special categories of personal data: As above (if applicable)
Property sale files: 7 years
Property purchase and mortgage files: 15 years
Leasehold and tenancy files: Length of term plus 7 years
Call recordings: 1 year

How we may share your information

We may share your information with:
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Regulatory authorities
Credit reference agencies
Property search companies
InsurersProperty agents, brokers, lenders, other solicitors
Government departments (HMRC, Companies House, Probate Registry, HM Land Registry)
Experts and barristers
Outsourced providers (IT, cyber security, marketing)
Auditors and external assessment bodies

Information security

We invest in appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no internet-based site can be 100% secure.

Our website uses cookies, including Google Analytics, to understand visitor habits and volumes.

Updates

We review and update this Privacy Policy regularly. Minor changes will be posted here. Major changes will be communicated directly.

Your rights

You have the right to:

Request copies of your personal information
Request correction or erasure of inaccurate information
Object to processing, request us to stop processing, or withdraw consent (where applicable)

To exercise your rights, please contact us at the address below.
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Complaints

If you have a complaint about how we handle your personal information, contact us using the details below.

You may also complain to the Information Commissioner’s Office.